Shipping policy
Shipping and Digital Delivery Policy
zayanthementor.com sells online courses, mentorship programs, downloadable resources and other digital products. We currently do not sell or ship physical products unless a product page clearly states otherwise.
1. No Physical Shipping
Courses and digital products purchased from zayanthementor.com are delivered electronically. No physical package will be shipped, and customers will not receive a physical tracking number.
Shipping charges should not apply to digital-only purchases.
2. Course Access
After successful payment, course access may be delivered through:
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A customer account on zayanthementor.com
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An email containing access instructions
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A secure course platform
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A download link
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Another delivery method described on the product page
Customers may be required to create or sign in to an account using the same email address used during checkout.
3. Delivery Time
Access is normally provided immediately or shortly after payment has been confirmed.
In some cases, delivery may take up to 30 minutes because of payment verification, email delays or system processing.
Mentorship programs, live classes or scheduled services will be delivered according to the date, time or schedule shown on the relevant service page or communicated after purchase.
4. Delayed or Missing Access
If you do not receive access after completing your purchase:
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Confirm that the payment was completed successfully.
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Check your inbox, spam and junk folders.
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Confirm that the email address entered during checkout is correct.
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Sign in to your account on zayanthementor.com and check your available courses.
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Contact us if access is still unavailable after 30 minutes.
When contacting us, provide your name, order number and the email address used during checkout.
5. Incorrect Email Address
Customers are responsible for providing an accurate email address during checkout.
If an incorrect email address was entered, contact us as soon as possible. We may request proof of purchase or identity verification before changing the email associated with an order or course account.
6. Downloadable Materials
Certain courses may include downloadable files, templates, worksheets or other resources.
Download links:
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Are provided for the purchaser’s personal use.
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Must not be shared, resold or publicly distributed.
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May have download limits or expiration periods.
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May be replaced or updated as the course content changes.
Customers are responsible for saving permitted downloads securely where permanent access is not expressly guaranteed.
7. Technical Requirements
Customers are responsible for having:
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A reliable internet connection
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A supported web browser
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A compatible computer, tablet or mobile device
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Software needed to open provided files
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A working email account
We are not responsible for delivery problems caused by an unsupported device, outdated software, customer-side internet issues, a full email inbox or incorrectly entered contact information.
8. Mentorship and Live Sessions
Mentorship sessions and live classes are not physically shipped.
Booking instructions, meeting links or scheduling details will be delivered electronically. Customers are responsible for joining sessions at the correct date and time using the provided link.
9. Contact Information
For help with course access or digital delivery, contact:
Name: Zayan
Website: https://zayanthementor.com
