Refund Policy

This Refund Policy applies to courses, mentorship programs, downloadable resources and other digital products purchased through zayanthementor.com, operated by Zayan.

Please read this policy carefully before completing your purchase.

1. Digital Course Purchases

Our courses and educational products are delivered digitally. Because customers receive immediate access to digital content after payment, purchases are generally non-refundable once course access has been granted, content has been viewed or files have been downloaded.

By completing a purchase, you acknowledge that:

• You are purchasing a digital product or service.

• Access may be provided immediately after payment.

• The purchase cannot be returned in the same way as a physical product.

• Changing your mind, not completing the course or deciding that the course is no longer needed does not automatically qualify you for a refund.

2. Refund Eligibility

A refund may be considered in the following limited circumstances:

• You were charged more than once for the same purchase.

• You paid successfully but did not receive access to the purchased course.

• A technical issue on our side prevents you from accessing the course and we are unable to resolve it within a reasonable period.

• The product delivered is materially different from the description shown at the time of purchase.

• A refund is required under applicable consumer law.

Refund requests must be submitted within 7 days of purchase.

Submitting a request does not guarantee approval. Each request will be reviewed based on the purchase record, course-access history and circumstances provided.

3. Non-Refundable Circumstances

Refunds will normally not be issued when:

• Course access has already been used.

• Course videos, lessons or materials have been viewed.

• Digital files, templates or resources have been downloaded.

• The customer changed their mind after purchasing.

• The customer purchased the wrong course without reviewing its description.

• The customer does not have enough time to complete the course.

• The customer did not achieve a particular financial, professional or personal result.

• The customer’s device, internet connection or software does not meet the technical requirements.

• The customer failed to attend a scheduled mentorship session.

• The request is submitted more than 7 days after purchase.

• The account has been suspended for violating our Terms and Conditions.

4. Mentorship Programs and Scheduled Sessions

Mentorship programs may have specific cancellation or refund conditions displayed on their respective sales pages.

Unless otherwise stated:

• Mentorship bookings must be rescheduled at least 24 hours before the scheduled session.

• Requests made less than 24 hours before a session may not qualify for rescheduling or a refund.

• Missed sessions and no-shows are non-refundable.

• A session may be rescheduled once, subject to availability.

• If Zayan cancels a scheduled session, the customer will be offered a new date or an appropriate refund for the cancelled session.

5. Promotional and Discounted Purchases

Courses or products purchased during a sale, with a discount code or as part of a promotional bundle remain subject to this Refund Policy.

Discounted purchases are not automatically eligible for refunds unless one of the eligibility conditions described above applies.

6. How to Request a Refund

To request a refund, contact us with:

• Your full name

• Your order number

• The email address used during checkout

• The name of the purchased course or program

• A clear explanation of the issue

• Any relevant screenshots or supporting information

• Website: https://zayanthementor.com

7. Refund Processing

If a refund is approved, it will be returned to the original payment method.

Although we may process an approved refund promptly, your bank or payment provider may require additional time to display the funds in your account. Processing times are controlled by the payment provider and may vary.

Any transaction, currency-conversion or payment-processing charges that are not returned to us may be deducted where permitted by applicable law.

8. Chargebacks

Customers should contact us before submitting a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue.

Submitting a fraudulent or unjustified chargeback after accessing course content may result in suspension of the associated account and access to purchased materials.

9. Policy Changes

We may update this Refund Policy when our products, services or legal obligations change. The updated version will be posted on this page.

Your refund request will normally be assessed using the policy that was available when the purchase was made.